Making a Claim

If you need to make a claim, please contact our claims handler on 0330 134 8115 with your policy number and they will be able to assist you with your claim.

Lines are open Mon-Fri 09:00 – 17:00

If you are making a claim for a new condition, please click here to download a claims form.

If your claim is for an ongoing condition with us and you are making a further claim for the same condition, please click here. Note: Please only use this form if your pet has received treatment for a continuing illness/injury; if you are claiming for a new illness/injury you must complete a ‘new claim’, claim form.

All claims will be handled by Sterling Client Services trading as Sterling Pet Solutions - registered in England and Wales No.09015536.


Third Party Liability claims will be handled by, Ageas Insurance Limited.