We’ve partnered with FirstVet.

Enjoy Free & Unlimited
24/7 Vet Help!

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We're pleased to announce that FirstVet service is now included within InsureYourPaws.co.uk’s policies at no extra cost to you.


What is FirstVet?

FirstVet is an online vet help service in the UK that is free and unlimited to InsureYourPaws.co.uk policyholders.

In your video call with your FirstVet vet, you will receive advice, simple treatment recommendations or a referral to a nearby veterinary clinic for more serious issues. FirstVet can help you and your pet prevent needless journeys to the vet and leaving the house during Covid-19.

Whether you are looking for advice over the phone or need to video call an experienced vet, FirstVet will be there for you and your furry friends!

FirstVet Can Help With:
  • Vomiting and diarrhea
  • Potential poisoning
  • Coughing and sneezing
  • Itching and skin problems
  • Minor injuries and accident

Frequently Asked Questions

  • How do I use FirstVet?

    FirstVet is very easy to use, there are only three steps!

    1. Download the app and register your pets using the same email and phone number added to your policy.

    Download Google Play Download Apple Store

    Once you have signed up, the app will ask you to fill out your policy details to obtain this great free online vet service.

    2. Answer questions about your pet's symptoms.

    3. Video call your vet.

  • Can an online vet prescribe medication?

    FirstVet cannot provide prescriptions for medication or prescription renewals. If your pet is in need of a prescription, FirstVet can refer you and your furry friend to a local veterinarian clinic.

  • Can I ask a vet a question for free?

    Great news, yes, it is free and unlimited for InsureYourPaws.co.uk’s policy holders. This means our customers can receive online pet help 24/7, 365 days a year, whenever it suits you!

Using FirstVet is not considered a claim. So, don’t worry, it will not affect your pet insurance in any way.

The Benefits of FirstVet


The Benefits of FirstVet

  • When booking a digital consultation, you can pick a time that suits you.
  • You don’t have to leave your house to speak with an experience vet.
  • FirstVet has helped more than 300,000 pet owners.
  • FirstVet can help your cat or dog with many illnesses, accidents, and injuries.
  • Available 24/7 all year round.
  • Response time is less than an hour.
  • Available on any smartphone or tablet.