Assist Your Paws

We know being a pet parent comes with its challenges. Whether you are dealing with the unexpected, or simply need reassurance, our Assist Your Paws careline is available any time, day or night, all year round.

One of our caring nurses will be on hand to help you with your queries, give advice or help assess your pet’s situation.

Frequently Asked Questions

• How does Assist Your Paws work?

  Simply pick up the phone and give us a call on our dedicated telephone number. You can find this number in your Policy Schedule or in your Policy Wording. If we need to see your pet, we’ll send you a video call link.

• Is there a usage limit on the Assist Your Paws careline?

  Nope! Access to Assist Your Paws is unlimited for all Insure Your Paws customers, meaning you can receive support at any time, all year round. There is no cost for this service apart from your standard phone rate.

• Can Assist Your Paws careline prescribe medicine?

  Assist Your Paws cannot provide prescriptions for medication or prescription renewals. If your pet is in need of a prescription, Assist Your Paws will advise you to speak to your local veterinary clinic.