Award Winning Insurance Company

Contact Us is a high quality Pet Insurance provider offering pet owners greater choice in today's market. One in three pets need veterinary treatment each year and we are committed to offering pet owners a choice of policies that will suit everyone’s budget. We are passionate about animal welfare and make a donation to animal charities for every policy sold.

Blue Insurance Limited is an award winning insurance supplier in the UK & Irish markets and a specialist provider in direct online insurance products including Travel Insurance, Motor Breakdown, Wedding Insurance and Car Hire Excess cover.

We are committed to providing professional customer service of the highest standards to all of our customers whilst focusing on providing the best value across our range of different products.

We would love to hear from you if you have any questions.


If you have a complaint about the sale of your policy or our website, please contact us on

We will do our best to resolve your complaint within 8 weeks of receipt of your initial complaint. If we are unable to resolve your complaint you may refer the matter with the Financial Ombudsman Service ( You will also be able to use the EC On-line Dispute Resolution (ODR) platform at who will notify the Financial Ombudsman Service on your behalf. Our full Complaints Procedure is available on request.

For all other complaints (including about Claims), please refer to the Complaints Procedure of your policy wording.

UK Office:

  • 1 Neptune Court, Vanguard Way,
  • Cardiff, CF24 5PJ.
  • Tel: 0344 273 2777
  • Fax: 0333 355 0251
  • Email:

  • Opening hours:
  • Monday - Friday: 08:30 – 18:30
  • Saturday: 09:30 – 16:00
  • Sunday: 10:00 – 14:00