Important Update - Microsoft IT Outage:
Our phone lines and other communication lines are currently impacted by the global Microsoft IT outage.
Due to this, you may experience problems or delays contacting us during this time.

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We are committed to providing professional customer service of the highest standards to all of our customers whilst focusing on providing the best value across our range of different products.

We would love to hear from you if you have any questions.


If you have a complaint about the sale of your policy or our website, please contact us on

We will do our best to resolve your complaint within 8 weeks of receipt of your initial complaint. If we are unable to resolve your complaint you may refer the matter with the Financial Ombudsman Service ( Our full Complaints Procedure is available on request.

For all other complaints (including about Claims), please refer to the Complaints Procedure of your policy wording.

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